Blocked messages

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Check blocked messages

Request:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/messages/packs/$PACK_ID/sellers/$SELLER_ID?limit=$LIMIT&offset=$OFFSET&tag=post_sale

Example:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/messages/packs/22175467/sellers/32086568493?limit=2&offset=1&tag=post_sale

Response:

{
    "paging": {
        "limit": 10,
        "offset": 0,
        "total": 4
    },
    "conversation_status": {
        "path": "/packs/22175467/sellers/32086568493",
        "status": "blocked",
        "substatus": "blocked_by_buyer",
        "status_date": "2020-01-10T19:58:04.317Z",
        "status_update_allowed": false,
        "claim_ids": null,
        "shipping_id": null
    },
    "messages": [...]
}

Learn more the response fields and reasons (substatus) for which we block certain after-sales messages to improve the buyer experience:

status: this field admits two values:

• active: the conversation is open to send/receive messages.
• blocked: the conversation is closed to send/receive messages.

substatus

• blocked_by_time: the seller may respond in all cases as long as 30 days have not elapsed since the last message that was sent. The period to receive messages has expired and will only be reopened if the buyer so decides.
• blocked_by_buyer: the buyer decides to block the reception of messages.
• bloqued_by_mediation: there is an ongoing mediation between the buyer and the seller.
• blocked_by_fulfillment: being a sale with Fulfillment, the messages will be available when the package is delivered (shipping status: delivered).
• blocked_by_payment: the payment has not yet been made (by the buyer) or has not yet been impacted.
  An order is not paid when it has any of the status payment_required, payment_in_process, or partially_paid. This block is temporary until the payment is made and has impacted on the order. The update is not instantaneous, so we recommend waiting 60 seconds for it to have an impact.
• blocked_by_conversation_initiated_by_seller: the purchase in its entirety is of Supermarket products, and the seller initiates the conversation. This block applies in Argentina, Mexico and Brazil. When the buyer starts the conversation, the seller's messaging will not be blocked.
• blocked_by_conversation_use_message_api: the seller attempts to communicate via action-guide when the buyer has already started the conversation.
• blocked_by_conversation_initiated_by_seller_limited: this block applies to Mercado Envíos 2 sales in Brazil, Chile, Argentina, Mexico and Colombia. You must use the Reasons to communicate resource. When the buyer starts the conversation, the seller's messaging will not be blocked.
• blocked_by_cancelled_order: cannot communicate because the sale is cancelled.
• blocked_by_cancelled_order_by_fraud: cannot communicate because the sale was cancelled due to irregular behavior of the seller or buyer. If messages exist and this block occurs, they will not be available as they represent a risk point.
• blocked_by_mediation_fbm: the seller cannot communicate because there is an ongoing mediation in a Fulfillment sale.
• blocked_by_guest_shops: messaging is blocked because the purchase was made by a guest user in MShops.
• blocked_by_conversation_expired: messaging is blocked and messages are not returned for seller and buyer when Mercado Libre detects that 18 months have passed since the purchase date.
• blocked_by_refund: the seller cannot communicate with the buyer because a partial or full refund of the order has been made. It will only be reopened if the buyer sends a new message.
• blocked_by_claim_change_closed: claim messaging is blocked because there is a closed product change associated with the order.
• blocked_by_deactivated_account: messaging is blocked because the buyer or seller deleted their account.
• blocked_by_restrictions: messaging is blocked because there is a restriction on the seller or buyer.
• blocked_by_cancelled_order_hidden: cannot communicate because the purchase/sale could not be processed and has been cancelled. The order will only be visible to the buyer.
• blocked_by_claim_change_open: messaging is blocked because there is an ongoing product change associated with the order.
• blocked_by_message_pending_review: the seller cannot communicate with the buyer because the conversation is under review. Communication will be possible after message review.
• blocked_by_return_to_buyer_fulfillment: messaging is blocked for cases where, after triage review in Fulfillment, it is decided to return the product to the buyer due to non-compliance with return policies.
• blocked_by_ai_assistant: messaging is disabled for being a Fulfillment sale.

status_date: is the date when the conversation status was updated.