What are the eligible products for Express returns?

When a buyer starts an Express return, we analyze if a product is eligible for it depending on the product's value, reason of return, and buyer's loyalty level.

These are the eligible products for Express returns:

Category	Mexico	Argentina	Brazil	Chile	Colombia
Babies - All related products	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused
Pets - toys & accessories	Eligible for return if it's unused	Eligible for return if it's unused	Eligible for return if it's unused	Eligible for return if it's unused	Eligible for return if it's unused
Health supplies and medical equipment - Medical equipment, pharmacy, lab's material, orthopedics, oxygen therapy, alternative therapies	Restricted product	Restricted product	Restricted product	No return	Restricted product
Health supplies and medical equipment - Prosthetics and related products	Eligible for return if it's unused	Eligible for return if it's unused	Eligible for return if it's unused	Eligible for return if it's unused	Eligible for return if it's unused
Beauty supplies and equipment - Pharmacy	No return	No return	No return	No return	No return
Beauty supplies and equipment -Waxing, personal hygiene, makeup products, perfumes & fragrances, barbershop products, beauty treatments	Eligible for return if it’s in its original, unopened packaging and unused	Eligible for return if it’s in its original, unopened packaging and unused	Eligible for return if it’s in its original, unopened packaging and unused	Eligible for return if it’s in its original, unopened packaging and unused	Eligible for return if it’s in its original, unopened packaging and unused
Beauty supplies and equipment - Articles of hairdressing, skin care, hair care, beauty appliances, manicure & pedicure	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused
Food & beverages of any kind	Restricted product	Restricted product	Eligible for return if it’s unused	Restricted product	Restricted product
Watches & jewelry - All related products	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused
Vehicles spare parts and accessories	Eligible for return if it’s unused or installed	Eligible for return if it’s unused or installed	Eligible for return if it’s unused or installed	Eligible for return if it’s unused or installed	Eligible for return if it’s unused or installed
Adult category - All related products	Restricted product	Restricted product	Restricted product	Restricted product	Restricted product
Event tickets	Restricted product	Restricted product	Restricted product	Restricted product	Restricted product
Home furniture - Home care and laundry	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused	Eligible for return if it’s in its original packaging and unused
Home furniture- natural plants	No return	No return	No return	No return	No return
Books, magazines & comics - All related products	Eligible for return as long as it has its protective plastic still sealed	Eligible for return as long as it has its protective plastic still sealed	Eligible for return as long as it has its protective plastic still sealed	Eligible for return as long as it has its protective plastic still sealed	Eligible for return as long as it has its protective plastic still sealed
Clothes & clothing accessories - All related products	Eligible for return if it’s unused and with its original tag	Eligible for return if it’s unused and with its original tag	Eligible for return if it’s unused and with its original tag	Eligible for return if it’s unused and with its original tag	Eligible for return if it’s unused and with its original tag

You can also review the restricted products to import.

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