What are the Full Protection Program requirements?

When you sell with Full, Mercado Libre gives you the possibility of recovering the replacement value of products that are lost or damaged in the warehouse. You only need to meet the following requirements:

  • Comply with the Terms and Conditions of Mercado Envios Full.
  • Be an active user of Full with the affected stock suitable for sale at the time of damage/loss until the completion of the payment.
  • Be the owner and seller of the products for sale.
  • Do not take any legal action against Mercado Libre and/or its affiliates or desist from those that are initiated.
  • Provide Mercado Libre with documents related to the product on which the payment analysis will be performed.

Keep in mind that we cover the payment of products that entered the warehouse, only if you meet all the requirements. You can review how do we calculate the payment for your affected units.

In either case of lost or damaged units, you will see the payment in the Payment Reports section as “Exceptional Income”.

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