How can I avoid complaints?

Check the following recommended best practices to minimize complaints from your buyers:

• Limit your photos and clearly describe which accessories are included with your product.
• If your product has accessories, include detailed photos of them.
• Review the product specification sheet and description to ensure accuracy.
• Reinforce quality control before the product leaves your warehouse.
• Properly protect your products when packing them and ensure they are well stored in your warehouse.
• Update your stock with high-quality products.
• If you notice that you cannot ship a product within the suggested time frame, get in touch with the buyer and inform them of the new delivery times.
• Maintain strict daily control of the products available in your warehouse to determine which listings should be paused.
• Ensure that all messages you send are relevant; avoid sending unnecessary content.

For additional information, we recommend reviewing our tips to prevent your buyers from opening a complaint. By following these suggestions, you’ll enhance your service quality and maintain a strong reputation, keeping your reputation always green.