How can I avoid having complaints?

Check the following recommended good practices to avoid having complaints from your buyers:

• Limit your photos and describe which accessories your product includes.
• If your product has accessories, include detailed photos of them.
• Review the product specification sheet and description.
• Reinforce quality control before the product leaves your warehouse
• Protect your products properly when packing them and make sure they are well stored in your warehouse
• Update your stock with good quality products
• If you notice that you cannot ship the product within the suggested time period, get in touch with the buyer and inform the new delivery times.
• Keep strict daily control of the products you have available in your warehouse so that it’s clear which listing should be paused.
• It’s important that all the messages you send are relevant. Do not send unnecessary content.
  
  

For additional information, we recommend reviewing our Tips to prevent your buyers from opening a complaint. By following these suggestions, you’ll ensure your service quality as well as keeping your reputation always green.