We know there are certain types of problems that affect the shopping experience you provide and are related to regrets or cancellations on behalf of the buyer. Here, we explain how we measure such problems and different practices you can implement to avoid them.

How we measure problems

When we sanction your shopping experience due to issues such as these, it’s because the sales of your product have more regrets or cancellations than the sales of other sellers with listings in the same category.

Remember that the shopping experience takes into account your performance compared to that of other sellers with similar listings. For this reason, an issue due to buyer's regret or cancellations will affect you when the percentage of times it occurs is higher than that of your competitors. 

How to avoid regrets or cancellations

Below you’ll find a list of tips that you can implement to prevent these issues on the buyer’s end.

• Make all the product details clear, creating a good listing with a complete technical specification sheet. This way, you provide the buyer with all the information they need to make the purchase decision. Learn how to improve your listing.
• Add photos that are as realistic as possible, so that the buyer doesn’t change their mind when receiving the products.
• Maintain effective communication. If the buyer contacts you through the Messenger upon receiving the product, make sure you clear all their inquiries. This will help improve their level of satisfaction with the support provided and prevent them from initiating a return. 
• Ship the same product you offer in the listing. Make sure your product meets the characteristics your buyer requested at the time of the purchase. 
• Verify that your product works well. 
• If you sell a Catalog product, please check that the product linked to your listing is the same one you sell.

Please note that whenever you provide a good experience before, during and after the purchase, you can avoid problems that affect you and reach agreements with your customers.