Too many Not applicable (N/A)

It’s important to use “N/A” only when the feature doesn’t apply to your product. For example, if you’re asked about the megapixels of a camera, but your phone doesn’t have one, “N/A” is the correct choice.

If the requested data seems unrelated to your product, this might mean the selected category is incorrect. The system uses preloaded attributes based on the chosen category. If the category and product don’t match, the requested information won’t fit. For instance, if you’re selling a phone but select the category “Virtual Assistant,” the product data fields will not align.

Always ensure your product is listed in the correct category to avoid errors and confusion for potential buyers.

Wrong category

If your product is listed under the wrong category, your listing will lose exposure because it may be flagged for review. This can also create other challenges for making a sale:

• You might be asked to provide data unrelated to your product.
• Your product won’t appear in relevant search filters.
• Buyers searching for your product may not find your listing.

To resolve this issue, go to the top card of the listing page, where the selected category is displayed, and click “Select another one” to choose the correct category.

Wrong information

Sometimes when you have to complete the datasheet, you may not know what to enter, but whatever you do, don’t just enter random information or some random combination of numbers, letters or symbols (asdfasdfg, ——–, !”!”·).

In these cases, we know these data are not beneficial for your listing, so it will go under revision and the exposure of your listing will be lowered, thus losing chances to make a sale.

When your information is wrong, your first impression on your buyers will be really confusing. Nowadays, few people give second chances on online shopping and they will probably go for a more reliable listing.

In addition, you will be left out of the correct value filter. For example, if you enter 111111 for the number of positions for a baby car seat, your listing won’t appear in the “3 positions” filtered list.

To prevent this, look for information about your product on its box, labels or by asking the manufacturer.

Mistakes that result in intellectual property infringement

• Not indicating the official brand of your product in fields such as: brand, model or manufacturer.
• Not clarifying that your product is generic if it does not have its own brand.

Note that if you infringe intellectual property rights you may receive a report from the right's owner or we may pause or cancel your listing for not complying with our policies. Learn how to list without infringing intellectual property rights.