How does Reputation work?

Reputation determines the position you occupy in the seller’s ranking. We represent it with colors:

What factors determine your reputation?

We calculate reputation based on the experience you offer to your customers. When you reach your first 10 sales, these are the variables we will take into account to calculate it:

 

Orders with complaints

They should not be more than 2% of your total sales for Mexico, 3% for Brazil and 4% for Chile and Colombia.

 

Handling time

The following only apply to your direct-to-consumer operation:

  • In order to have a green color reputation, your orders with delayed handling time cannot exceed 15% of total orders.
  • In order to have a yellow color reputation, your orders with delayed handling time cannot exceed 20% of total orders.
  • In order to have an orange color reputation, your orders with delayed handling time cannot exceed 30% of total orders.

Avoid affecting your reputation by dispatching the product to the warehouse of your assigned carrier 96 hours since the order was created.

 

Canceled orders

The rate of canceled orders should not be over 4% when it comes to Mexico, and it should be below 3% in the case of Brazil. 

  Complaints  Delayed handling time Cancellations Mediations
Mexico
leader
green
yellow
orange
red
1%
1.5%
3%
6%
>6%
8%
10%
15%
22%
>22%
0.5%
1%
2.5%
3%
3%
0.5%
N/A
N/A
N/A
N/A
Brazil
leader
green
yellow
orange
red
1%
2%
4.5%
8%
>8%
6%
10%
18%
22%
>22%
0.5%
1.5%
3.5%
4%
>4%
0.5%
N/A
N/A
N/A
N/A
Chile
leader
green
yellow
orange
red
2.5%
3.5%
5.5%
7%
>7%
10%
12%
18%
26%
>26%
1.5%
2.5%
7%
9%
>9%
0.5%
N/A
N/A
N/A
N/A
Colombia
leader
green
yellow
orange
red
2.5%
3.5%
5.5%
7%
>7%
10%
12%
18%
26%
>26%
1.5%
2.5%
7%
9%
>9%
0.5%
N/A
N/A
N/A
N/A

 

What time frame is considered to calculate reputation?

We take into account the last 60 days. If you have not reached 10 orders in that period, we will consider sales from the last 365 days until today.

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