Privacy
Last modify july 2020
Your privacy, your rights and our commitment
We use your personal data to create tools that help make your everyday life easier. We tell you what we do with your data.
Learn about our privacy protection principles
We are transparent
We are transparent
In a plain and simple way, we explain to you which use we give to your data, how and why we process your data and who we can share your data with.
We create value
We create value
We process your data responsibly to provide you with personalized services. For example, we use your geolocation to offer you services close to your location.
We work with quality
We work with quality
We strive to process accurate, timely and high quality data. For example, we store your data and update it on all our platforms, your purchases arrive safely and you avoid filling out forms.
We protect your data
We protect your data
We protect your personal data with the highest security standards. We do not commercialize your data.
We process data for a limited period of time
We process data for a limited period of time
We keep your data only for as long as necessary to simplify the way you use our products. After that, your data is deleted or anonymized.
Quick access to control your data
Control your account
Rights and Responsibilities
In this section we summarize how we process your data and what your rights are.
Your data through all our platforms
Your data through all our platforms
We appreciate you for choosing us and for using our services. We would like to explain to you what we do with the data that you share with us.
When you register on any of our platforms, you generate a user that allows you to operate on all the others. We want you to sell, buy, and so on, as quickly and easily as possible. This is why we have integrated your information in all the products comprised in Mercado Libre: Mercado Libre, Mercado Pago, Classified Ads, Advertising, Mercado Shipping, Mercado Credit, Mercado Shops and Mercado Points.
When you register on any of our platforms, you generate a user that allows you to operate on all the others. We want you to sell, buy, and so on, as quickly and easily as possible. This is why we have integrated your information in all the products comprised in Mercado Libre: Mercado Libre, Mercado Pago, Classified Ads, Advertising, Mercado Shipping, Mercado Credit, Mercado Shops and Mercado Points.
We use your data to create your experience
We rely on your data to offer you a personalized experience so that you can enjoy our services and we can improve them continuously. Giving your personal data is not mandatory but it is a requirement to use our services. If the information you provide is not accurate, we cannot give you the best experience.
If you provide inaccurate or false information, the services we provide may be suspended or your account disabled. Please note that we may suspend or disable your account if you do not comply with the Privacy Notice or the website Terms and conditions of use.
If you provide inaccurate or false information, the services we provide may be suspended or your account disabled. Please note that we may suspend or disable your account if you do not comply with the Privacy Notice or the website Terms and conditions of use.
What data do we process and how do we do it?
What data do we process and how do we do it?
This is how we collect your data:
- When you register or give information using the platform.
- Automatically, just like when you browse our pages.
- From reliable sources (service providers or commercial allies we work with, credit bureaus, public bodies).
Types of data we collect:
- Nickname or pseudonym.
- Name and photo.
- Identification.
- Contact information (telephone number, address, email address, etc.).
- Equity and financial data
- Payment methods.
- Intellectual property rights.
- Information of the device you use to access and IP address.
- Contacts lists.
- Links between accounts and users.
- Transactional information and transactions within our platforms.
- Information about your location.
- Certain information about users' and visitors' activity within our website and apps.
What do we use your data for?
What do we use your data for?
Processing your information is the basis for giving you an excellent service, so that you can carry out operations quickly and safely and enjoy the functionalities that best adapt to your needs.
Here are some of the purposes for this data processing:
- Provide the products, services and/or benefits offered by the Mercado Libre platforms (Mercado Libre, Mercado Pago, Mercado Credit, Mercado Shipping, Mercado Libre Classifieds, Mercado Libre Advertising, Mercado Shops, Mercado Points).
- Improve our services, develop new ones and offer a better experience with the Mercado Libre ecosystem.
- Disseminate advertisements and advertising and promotional contacts adapted to your interests.
- Prevent fraud, abuse and related crimes to protect your safety and the sustainability of our entire ecosystem.
- Protect your rights, the rights of other users and the rights of our company.
- Collaborate with the owners of intellectual property in the exercise of their rights.
- Comply with legal obligations and requirements from competent authorities.
How we share your data
How we share your data
Your personal data is protected. We do not sell or commercialize data that may identify you. Nor do we share or otherwise transfer your personal data to third parties, with the exception of service providers (third parties that we contract to provide a service following our instructions), commercial allies, other companies in our group, other users, competent authorities, among others.