Follow these best practices to avoid potential sanctions

Make sure you provide a good shopping experience to avoid complaints

Please do not encourage buyers to not initiate complaints or to initiate them for an inappropriate reason. If you notice that your buyers are unsatisfied, try to understand their reasons and what needs to be improved.

Note that if a complaint is initiated your reputation will not be affected if the person who initiated it closes it mentioning that you helped them or if you resolve it within two business days from the complaint. It is possible to refund the money or offer to return the product to prevent your reputation from being affected.

Please always contact the buyers through the platform

Make sure not to ship the packages with flyers encouraging buyers to contact you outside the platform and that all conversations are carried out 100% through the order messages.

At Mercado Libre we provide a safe environment for you to contact buyers and you are covered in case of fraudulent actions, returns of products in bad condition or shipping problems.

Maintain a respectful communication

It is important to be careful with the way in which we address other people on the platform, being cordial and respectful. Note that it is prohibited to use offensive language or share inappropriate content on Mercado Libre.

Maintaining assertive communication will help you to solve doubts or inconveniences that your buyers may have. Interacting well with others allows us to have the best experience on the platform.

Follow these best practices to provide a good experience to buyers and avoid possible sanctions.