How should I choose partial refund percentages to offer?

To make a good partial refund offer, you can follow these recommendations:

Avoid offering the lowest percentage 

Check the reason for the complaint and choose a partial offer that fits the buyer's needs. We suggest offering a minimum of 50% because you can only make the offer once, and the resolution will depend on the buyer's acceptance. 

Make the offer within the deadline

Your reputation won't be affected if you make a good offer within the first 72 business hours and the buyer accepts it.

Keep in mind that it's essential to negotiate with the buyer when the complaint is open to make sure they’ll accept it when you offer it.