Website terms and conditions of use- Mexico
Current version: 19/08/2024
Summary of the Terms and Conditions
Mercado Libre is a technology company that offers services mainly related to e-commerce and online payments.
- The Marketplace is an e-commerce platform where Users can sell and buy products using different payment and shipping solutions.
- On VIS Marketplace, we connect people interested in closing deals involving vehicles, real estate, and services with potential sellers.
- Mercado Pago is a payment and collection platform that can be used for transactions made both inside and outside the Marketplace, whenever Users are willing to receive the money from their sales either in the Mercado Pago platform or through any company of their economic group.
- Envios in Mercado Libre is the technological tool we offer so that Users can ship and receive their purchases made on websites or applications that use Mercado Libre's technology.
- We also offer other services such as Mercado Shops, Mercado Ads, Mercado Credito, among many others, all with the same purpose: to democratize commerce and financial services in the region.
In order to operate on the platform, all Users must accept the Terms and conditions, the annexes, and the Privacy Statement.
Each User is responsible for the personal data provided at the time of registration and is obliged to keep it updated. In addition, the User is solely responsible for the use and safekeeping of their password.
In some cases, we can charge a fee for the use of the services that make up Mercado Libre's ecosystem, which the User agrees to pay.
1- Mercado Libre
Mercado Libre is a technology company that offers services primarily related to e-commerce and digital payments.
The services offered by Mercado Libre on www.mercadolibre.com.mx and www.mercadopago.com.mx and their mobile applications (hereinafter: “Website”) are designed to form an ecosystem that allows people to sell, buy, pay for, ship products and conduct other business activities with applied technology (hereinafter: “MELI ecosystem”).
2- Terms and Conditions
These terms and conditions and the appendices that explain the MELI Ecosystem services (hereinafter: the “Terms and Conditions”) govern the relationship between Mercado Libre and the individuals and legal entities who use its services (the “Users”).
Users agree to these Terms and Conditions from the moment they register on the Website and use the MELI Ecosystem.
When we need to make major changes to our services, we will publish the modifications 10 calendar days in advance so that Users can review them and continue to use the MELI Ecosystem. In no event will they affect transactions that have already been completed.
Users who have no outstanding obligations to Mercado Libre or other Users may terminate the relationship with Mercado Libre by canceling their account.
3- Capacity
Our services may be used by adult individuals which have the legal capacity to engage
Anyone who uses the MELI Ecosystem on behalf of a company must have the capacity to engage in its name. In addition, in order to use the account, the User must be active.
4- Registration and Account
Anyone who wants to use our services will need to complete the registration form with the details that are required of them. By completing it, they are committed to doing so accurately, precisely and truthfully and to always maintaining their information up to date. The User shall be solely responsible for the correctness of their registration data. Without prejudice to the information provided in the form, we may request and/or consult additional information in order to corroborate the identity of the User.
The account is personal, unique and non-transferable, meaning that it may not be sold or assigned to another person under any circumstances. It is accessed with the personal password chosen and which must be maintained as strictly confidential. Therefore, the User will be solely responsible for the transactions that are carried out on their account. If the User detects any unauthorized use of their account, they must immediately and reliably notify Mercado Libre.
We may refuse a registration request or terminate an already accepted registration, without this resulting in a right to compensation. Users who have previously had their accounts shut down may not be registered again on the Website. Nor may register those who are included or related to persons included in national or international sanction lists. Learn more.
In addition, in the event of detecting the use of more than one account, we may apply withholding, debits and/or any other measure if we believe that such action may cause damage to the other users of the Website or of Mercado Libre, in addition to the sanctions that may be applicable.
5- Data privacy
At Mercado Libre we make responsible use of personal information, protecting the privacy of the Users who have entrusted us with their data and taking the necessary measures to ensure the security of our MELI Ecosystem. Learn more about our Privacy Statement.
6- Access to Other Commercial Information
In addition to the provisions of the previous sections, Mercado Libre offers tools, applications, and services based on other commercial information provided by the Users and/or generated when using the services of the MELI Ecosystem, to help Sellers optimize their sales, increase their sales volume, and manage their business. We may also use the information to offer users promotions, products, and services from other companies or through co-branding, and it may also be used in fraud prevention programs and other measures aimed to increase the security of the Marketplace, the Users, and compliance with the Terms and Conditions. Learn more about our policies of Access to Information.
7- Liability
Mercado Libre is liable for any defect in the provisioning of its service, to the extent attributable to it and to the extent provided for under current laws.
8- Fees
Mercado Libre shall charge for its services and the User agrees to pay for these on time.
We may edit or remove the fees at any time with due notice as described in Clause 2 of these Terms and Conditions. Additionally, we may temporarily modify fees for promotions in favor of the Users.
The User authorizes Mercado Libre to withhold and/or debit existing and/or future funds from their Mercado Pago account and/or the bank accounts that they have registered within it, to pay the unpaid fees or any other debt that he or she may have incurred.
For details about the fees for each service, the Users should refer to the corresponding terms and conditions.
In all cases, the invoice will be issued in accordance with the tax details that individuals have entered into to their account.
9- Intellectual Property
Mercado Libre and/or its related companies own all intellectual property rights corresponding to all of their websites, all their content, services, products, trademarks, trade names, logos, designs, images, advertising phrases, copyrights, domains, computer programs, codes, developments, software, databases, information, technology, patents and utility models, industrial designs and models, trade secrets, among other concepts (“Intellectual Property”) and these are protected under national and international laws.
Although Mercado Libre grants permission to use its products and services in accordance with the provisions of the Terms and Conditions, this does not imply an authorization to use its Intellectual Property, except with the prior, express consent of Mercado Libre and/or its related companies. In any case, seller users using such products and services may not use the Mercado Libre Intellectual Property in a manner that results in confusion for the public and must carry out their commercial activity under their own distinctive trademark or trade name, which is not confusing with the Mercado Libre brand nor with its family of “Mercado” brands.
Using our products or services for illegal purposes, performing any type of reverse engineering or contributing to derivative works, using search or data extraction tools or content from our platform for reuse, and/or for the creation of proprietary databases that include all or a portion of our content without our express permission is prohibited. Misuse, unauthorized use and/or use contrary to current regulations and/or which generates confusion or implies denigrating use and/or that results in limitation, damage or losses to Mercado Libre and/or its related companies is also prohibited. The use of Mercado Libre products and services also does not imply authorization for use of the intellectual property of third parties that may be involved, the use of which will be at the sole responsibility of the user.
In the event that a User or any listing infringes the Intellectual Property of Mercado Libre or third parties, Mercado Libre may remove such listing in whole or in part), and sanction the user in accordance with the provisions of these Terms and Conditions in addition to furthering the corresponding extrajudicial and/or judicial actions.
10- Indemnity
The User shall hold Mercado Libre and its related companies, as well as those who direct, succeed, manage, represent and/or work in them, harmless for any administrative or judicial complaint initiated by other Users, third parties or by any Entity, related to their activities in the MELI Ecosystem.
By virtue of that liability, compensation, withholding or other measures necessary might be provided for the repair of losses, damages, of whatever type.
11- Appendices
In addition to these Terms and Conditions, each MELI Ecosystem service has its own rules of use:
Marketplace
Marketplace VIS
Meli +
Mercado Shops
Mercado Pago
Envios in Mercado Libre
12- Jurisdiction and Applicable Law
These Terms and Conditions are governed by local law. Any dispute arising from its application, interpretation, execution or validity will be resolved by the ordinary national courts with jurisdiction, as capital related, unless specific provision of public order governs, such as legislation relating to the Consumer. For all purposes related to these Terms and Conditions and the use of the website, DeRemate.com de Mexico S. de R.L. de C.V. with RFC [Tax ID] DCM991109KR2, established as its domicile Av. Insurgentes Sur 1602, piso 9º Col. Crédito Constructor, Mexico City, Mexico.